TERMS AND CONDITION

GENERAL TERMS AND CONDITION

 

 

Enjoy Your Stay Website is owned and managed by Enjoy Your Stay di Cecilia Sturni & C. s.a.s., from now on referred as Enjoy Your Stay.

Booking and Payment Policy :

The booking procedure has to be considered confirmed only upon written confirmation by Enjoy Your Stay or a succesfull payment sent to Enjoy Your Stay trough the choosen payment method.
Enjoy Your Stay will charge the provided credit card according the booking policy for the intended stay, this may differ from time to time without notice, or differently agreed in writing by both parties in particoular cases.
Enjoy Your Stay accepts Visa / Mastercard credit cards trough Wu booking engines and reserves the right to verify or pre-authorize the card prior to arrival according the agreed terms of client stay.

Minimum Stay:

The minimum rental period is generally a 2 or 3 nights stay. Enjoy Your Stay reserves the right to modify the prices in the price list when necessary. The number of persons (adults and children) must not exceed the number of sleeping places indicated in the apartment web pages, except in the case of infants (under 2 years old) for which Enjoy Your Stay can arrange the baby coat without linens that has to be provided by Client . In the event that the maximum number of individuals foreeen for a particoular apartment is exceeded, Enjoy Your Stay reserves the right to refuse or revoke the booking at any time without notice, even in the case the Client has already carried out the Check-in. In this case no refund request can be issue by client. The substitution of persons during the rental period is forbidden unless previously agreed with Enjoy Your Stay.
The Client and his guests are responsible for securing their personal belongings including jewellery and other valuables, as well as the house, which includes locking all doors and windows while away. The Client may not use the properties for any other purpose than of a private holiday residence for the accommodation of the Client and his guests unless otherwise agreed between Client and Enjoy Your Stay. The Client shall not engage in any activity or practice that is or may become a nuisance or annoyance to the Owner property or the occupants of adjoining apartment, or that might invalidate any insurance policies effected on the property.

Check-in / Check-out:

Unless otherwise specified in the description of the property, the arrival/departure must be as follows: Arrivals: between 3 p.m. and 8 p.m. Departures: between 8 a.m. and 10.30 a.m.
Arrivals after 8 p.m. will be considered late check in. Depending on the time of arrival the agreed fee will be paid by Client to the owner or his representative. 
On arrival the Client must show the rental voucher and a copy of passports or identity cards of all guest involved must be given to the owner or his representative to enable them to proceed with their registration in accordance with Italian legal requirements.

Cancellations policies:

  • Enjoy Your Stay will charge the 30% of the total amount of the stay once the reservation is confirmed, this amount is not refundable, balance will be charged by Enjoy Your Stay 7 days before the arrival date or will be collected by Enjoy Your Stay during Check-in if agreed.
  • If reservation is canceled up to 14 days in advance before the date of arrival, no additional amount will be charged by Enjoy Your Stay except the 30% of the reservation payment discussed in the point before.
  • If reservation is canceled less than 7 days in advance before the date of arrival or in case of "no-show" by Client Enjoy Your Stay will charge the agreed amount for the stay. Client cannot request any type of refund.

Rates:

Rates do not include the city tax of Rome(Euro 3,50 per person per day starting 2014, September first) or any other additional service that the Client may request during the stay.
Rates, terms and taxes are subject to change without notice.

Furnishings:

Furnishings of the homes are NOT to be moved or rearranged. Deposit against furnishing or property damages may be collected during check-in and will be returned at check out as agreed during the booking process.

Jurisdisction:

In the event of controversies arising from the booking and the letting, only the Rome Law Court can deal with the matter and only Italian law applies. By booking online one of our properties, the Client agrees to our Terms and Conditions; this implies that Enjoy Your Stay  General Terms and Conditions have been understood and have thereby been accepted without reserve and without exception. If any of the conditions of this contract have become invalid or were invalid or if in this contract there should be a gap, the other conditions cannot be contested.

If you have any question or need clarification, please contact us by clicking here

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